From time to time, patients and care providers may experience issues properly viewing and using various aspects of the iGetBetter web site. This bug is cosmetic and has to do with the need to refresh the cache for certain web browsers. If you are experiencing problems logging into the iGetBetter web site or if pages are not loading or displaying properly, please follow the instructions below for a remedy.
If you need any assistance at all, please feel free to reach out to our support team before contacting your clinician directly and we will be happy to assist you. Our support hours are Monday-Friday, 8AM - 5PM and we can be reached by email and phone:
Email: support@igetbetter.com
Phone: 1-800-781-9750
If you call and reach our voicemail, please be sure to leave a message with your name, phone number, and the program you are affiliated with.
Cache reset Instructions:
The instruction below are organized first by device and then by browser. So you if you are experiencing problems in Apple’s Safari web browser on an iPad, look for the “iPhone and iPad” section and then find “Safari.”
iPad and iPhone
Safari:
1.Go to the Settings app
2.Swipe down until you see Safari and tap it
3.Tap “Clear History and Website Data”
Chrome:
1.Tap on the vertical row of three dots in the upper right hand corner of the screen
2.Tap on Settings
3.Tap on Privacy and Security
4.Tap on “Clear Browsing Data”
5.Make sure only Clear Cached Images and Files is checked (tap on the checkmarks to remove them)
6.Tap “Clear Browsing Data”
7.Tap “Clear Browsing Data” again, to confirm it
Android Phone and Tablet:
Chrome:
1.Tap the three vertical dots
2.Tap History
3.Tap Clear browsing data
4.Select the checkbox for “Cached images and files”
5.Tap Clear browsing data
Firefox:
1.Click on the Menu button (three horizontal lines in the upper right-hand corner)
2.Choose Settings
3.Click “Clear Private Data”
4.Select “Cache” (you can deselect everything else)
5.Tap “Clear Data”
Apple computer
Safari:
1.Click on Safari in the menu bar
2.Click on Preferences
3.Click on the Privacy tab
4. Click Manage Website Data
5.Click on “Remove All”
Chrome:
1.Press the Shift, Command, and Delete keys together
2.Check “Cached Images and Files” in the dialog box that pops up. You can uncheck everything else
3.Click “Clear Browsing Data”
Firefox:
1.Click on the Menu button (three horizontal lines in the upper right-hand corner)
2.Choose Preferences
3.Click on Advanced
4.Click on Network
5.In the “Cached Web Content” section, click “Clear Now”
Windows Computer:
Internet Explorer:
1.Press the Shift, Control, and Delete keys together
2.Click “Clear All History”
3.Select “Cached Data and Files”
4.Click Clear
Chrome:
1.Press the Shift, Control, and Delete keys together
2.Check “Cached Images and Files” in the dialog box that pops up. You can uncheck everything else
3.Click “Clear Browsing Data”
Firefox:
1.Click on the Menu button (three horizontal lines in the upper right-hand corner)
2.Choose Preferences
3.Click on Advanced
4.Click on Network
5.In the “Cached Web Content” section, click “Clear Now”